The motive of innSend is to help hotels become "Leaders in Communication". We guarantee that Hotels and Resorts will reduce the amount and cost of glitches (aka complaints/service issues), create guest retention and staff accordingly based on facts.

On an average day a hotel can report between 5 and 10 glitches (aka complaints/service issues) that are caused by using poor or wrong communication procedures which costs your hotel money. Some examples:

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  Room service request - the receptionist takes a room service order but communicates by phone, radio or even forgets causing a delay or a delivery of a wrong item = Discount F&B service: Average cost for two: $150

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  Amenity request – the receptionist takes a housekeeping amenity request but communicates by phone, radio or even forgets causing a delay or a delivery of the wrong amenity = Complimentary room amenity: Average cost $20

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  Room move – the receptionist fails to communicate properly with housekeeping and room service causing a delay with the room move and leaving a wrong amenity for another arrival = Room night discount: Average cost per night $100

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  Maintenance glitch – housekeeping does not communicate properly a maintenance request and the delay causes a service complaint = Room Upgrade: need to clean new room and can't sell previous room. Average cost: $400

innSend costs your hotel less than $15 per day.

Following up with glitches is as important as solving them. innSend allows managers to make decisions based on data and there is no better way to help avoid future complaints. innSend is the best communication tool your team can use. Simple, affordable and effective.